To return goods please E-mail Us at [email protected] please ensure you supply us with the original Customer Name used to buy the goods, Order Number, Date of the order Details of the cancellation.
If the Goods are faulty, incorrect or damaged on delivery We will meet the cost of return (but we ask that You allow Us to nominate the carrier) and We will refund the price paid for the Goods including delivery charges. Please do not wait until your installer begins installation before checking your goods as any damage must be reported withing 24 hours of delivery to allow us to make a claim with the delivery company. All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
If You wish to return a defective item to Us then You must inform Us in writing of any transit damage, shortages and incorrect Goods within 24 hours from the date of delivery. You must report inherent defects in the Goods to Us in writing within 7 days from the date of delivery. Where We have received notification within the correct deadline then We will (at your option) replace or exchange the goods or refund the price of the item. All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
Please ensure in both of the above situations that the item is securely wrapped for transit. Failure to comply will mean that We will deduct Our recovery costs from any refund We owe You. Once We have received and verified the returned item We will initiate the refund, replacement or exchange.
This policy is in addition to any statutory rights that You may have as a consumer, which remain unaffected.
Order Changes / Cancellation
If the contract for the purchase of Goods has been concluded via telephone, Internet or correspondence (including email) without any face to face contact having occurred between us, then You may have a 7 day period from the date when the Goods are delivered in which to cancel this contract. This right does not apply [where and to the extent that] We have started to customise any materials (including manufacturing Goods) or where We have placed Your order for customised items from Our manufacturer in accordance with Your requirements. If you change your mind and wish to send your goods back, It is your responsibility to ensure that returned goods reach us in good and resaleable condition
If You wish to change or cancel an order then You should contact Us as provided for below. We will endeavour to act on Your request but We may have already placed Your order with Our supplier and customisation of the Goods may have commenced or arrangements may be being made to send the Goods out to You. If this is the case then We cannot always cancel the order.
To change or cancel an order: e-mail us immediately [email protected].com
Date of the order;
Details of the change or cancellation.
Please note that Your right to return Goods pursuant to the Distance Selling Regulations 2000 does not apply in this contract where the Goods are manufactured for You or customised to Your specifications.
If You are cancelling because of any problem with the Goods, please notify Us of the problem at the time of cancellation.
Please check our Terms & Conditions for more in depth information regarding the above returns policy.